Refund & Cancellation Policy
This policy explains cancellations and refunds for Grapinz programmes and services. Please read it before making any payment.
Last updated: 21 September 2025
Institution programmes — courses, workshops and internships
Fees paid for courses, workshops and internship programmes are non-refundable once enrolment has been confirmed.
Places are limited and are withdrawn from other applicants at the point of enrolment, and programme costs are committed in advance. Please be certain of the programme, the schedule and the mode of delivery before paying.
Transfer to a later batch
Although fees are not refundable, you may request a one-time transfer to a later batch of the same programme instead of forfeiting them.
Transfer requests must be made in writing at least 7 days before the programme start date and are subject to availability in the chosen batch. A transfer may be made once; a second request cannot be accommodated.
Development, marketing and consulting services
Where a project engagement is cancelled by the client before any work has commenced, 50% of the advance paid is refundable and 50% is retained to cover scoping, scheduling and committed resource.
Once work has commenced, no refund is available. Work completed and milestones achieved up to the date of cancellation are payable in full, and any balance beyond that is settled against work delivered.
Retainers
Maintenance and marketing retainers may be cancelled by either party with 30 days written notice.
Fees for the current billing period are not refundable, and unused change hours do not carry forward beyond the terms of the retainer.
If Grapinz cancels
If Grapinz cancels a programme before it begins, you receive a full refund of the fees paid for that programme, or the option to transfer to another intake — whichever you prefer.
If a programme is discontinued after it has started, refunds are calculated pro rata against the content not delivered.
If Grapinz is unable to continue a project engagement, any advance held against work not yet performed is refunded in full.
Non-refundable in all cases
The following are not refundable under any circumstance:
- Registration and administrative fees
- Payment gateway and bank transaction charges
- Third-party costs already incurred on your behalf, such as domains, hosting, licences or advertising spend
- Certification and verification fees, once a certificate has been issued
How to request a refund
Send a written request from the email address used at enrolment or engagement to info@grapinz.com, marked for the attention of Arun S, including your name, the programme or project reference, the payment date and the reason for the request.
Where a refund is approved, it is processed to the original payment method within 14 working days of approval. Your bank may take further time to credit it.
Disputes
If you disagree with a decision made under this policy, write to Arun S at 152/4, Second Floor, Johnson Enclave, 6th Extension, Gandhipuram, Coimbatore, Tamil Nadu, 641 012, India setting out the grounds. We will respond within 15 working days.
This policy is governed by the laws of India and by the courts at Coimbatore, Tamil Nadu.